Frequently Asked Questions

About Our Products
Ordering
Delivery and Installation


About Our Products
How safe are your doors?
How easily do they slide?
Can they accidentally come out of their tracks?
Can your doors be locked with a key?
And can your doors be locked open or closed?
What types of glass do you offer?
How thick is the glass?
Why does my glass seem green?
Is the framework aluminum or wood?
What frame finishes are available?
Can the solutions go from floor to ceiling?
Can the tracks be recessed?
Can your solutions work on carpet, wood floor, concrete and tile?
Can the sliding doors be made stationary?
Can we take the doors with us if we move to a new office?
How soundproof are the panels?
How much do the doors weigh?
What makes them unique?
And what makes your company special?
Are your products recyclable? Environmentally friendly?
What is the maximum width and height for the glass panels? Swing door, sliding door, floating door?
What is the price range?

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How safe are your doors?
Extremely safe.
All of our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors use only 3 or 4 mm glass.

We also use proprietary roller and locking systems to assure that our doors won’t leave their tracks.

You won’t find safer products anywhere. It is our top priority!

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How easily do they slide?
Easy enough for everyone — even a young child — to open and close them with one finger. Thanks to our exclusive roller system you will enjoy easy and nearly-silent operation for many, many years.

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Can they accidentally come out of their tracks?
No.
Our exclusive locking system assures that our doors will not leave their tracks. And that spells peace of mind.

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Can your doors be locked with a key?
Yes.
We have several locking options for you to choose from...all beautifully affordable.

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And can your doors be locked open or closed?
Again, yes.
We offer exclusive “Wheel Locks” so that our glass panels can become sliding or stationary at the touch of a lever.

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What types of glass do you offer?
• We have six types of glass to choose from: clear, linen, frosted, laminated, milky and mirrored (in order from clear to opaque). The one thing you won’t find in our sliding door solutions is plastic.

• Clear glass is a beautiful option for office enclosures or any use where you want to keep an open look and feel to the space.

• Linen is our newest glass. It has a wonderful woven texture and provides privacy while allowing plenty of colorful light to pass through.

• Frosted is our most popular glass and is perfect for every use. It allows light to enter, but visibility is blurred for objects more than 6 inches away from the glass, and only bright colors will be apparent.

• Laminated glass is absolutely smooth on both sides, so it’s perfect for room dividers, loft spaces, any use where you’ll see both sides of the doors. It also provides the most sound reduction.

• Milky glass is nearly opaque, so it’s very nice for closets and storage enclosures. It does allow some light to pass through, though.

• Our mirrored glass is, of course, completely opaque, and so perfect for closet doors, where you want to hide the contents. The only thing you’ll see with our mirrored doors is your own beautiful reflection.

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How thick is the glass?
Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors only use 3 or 4 mm glass. And some even use plastic. We believe safety shouldn’t be an option.

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Why does my glass seem green?
When glass is tempered, it can take on a greenish tint. Our milky and frosted glass tend to be the most apparent because they are back painted or often lit from behind.

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Is the framework aluminum or wood?
Our frames are made from our own, proprietary formula aluminum, which is light yet super strong and durable. Our aluminum is also more environmentally friendly than wood.

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What frame finishes are available?
You can choose from six different finishes, all virtually maintenance-free:
• Brushed Silver for a very clean, high-tech look.
• Three rich, wood grains - walnut, light maple and wenge (our darkest wood color).
• And black or white for a fashionable, modern feel.
Decisions, decisions, decisions.

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Can the solutions go from floor to ceiling?
Yes.
Any height up to 10 feet. Flexibility is our hallmark. So whatever your needs or wants, we can fill them.

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Can the tracks be recessed?
Again, yes.
Our tracks can be recessed flush with your flooring.

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Can your solutions work on carpet, wood floor, concrete and tile?
Yes, yes, yes, and yes.
Our sliding door tracks can be fitted on any kind of flooring. For thick shag carpeting, however, we usually place a silicone coating under the rails for additional sturdiness.

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Can the sliding doors be made stationary?
By simply moving a lever on our exclusive wheel locks, you can change our doors from sliding to stationary and back again whenever you choose.


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Can we take the doors with us if we move to a new office?
You sure can.

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How soundproof are the panels?
Our solutions are intended to offer privacy and not aimed to provide soundproofing, although they do conceal the sound quite a bit. All of our glass panels reduce sound, although none are completely soundproof. If sound reduction is a primary concern, choose our 7mm laminated.

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How much do the doors weigh?
    





    






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What makes them unique?
• The glass is thicker than our competitors’ glass and is tempered or laminated for additional safety.
• Our unique sliding clamp device assures the doors will not leave their tracks.
• Our proprietary dust-prevention system keeps your closets and their contents clean.
• Our exclusive roller system makes the doors operate easily and quietly.
• Our doors and glass panels are virtually maintenance-free.
• We offer you almost limitless design flexibility with our easily-applied-and-removed divider strips.
• Plus, we offer a long list of accessories, all beautifully affordable.

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And what makes your company special?
• Our sole business is interior sliding glass door solutions for home and commercial applications.
• Our number one focus is safety.
• Our showroom and on line customer service teams staff are both experts in helping you with your design and product needs.
• Our phone staff and website are so helpful, customers who can’t visit a showroom will hardly miss it.
• We have the shortest order-to-delivery time in the industry.
• And our on-time delivery record is second to none.

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Are your products recyclable? Environmentally friendly?
Absolutely!
Our glass may be colorless, but our company is green.

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What is the maximum width and height for the glass panels? Swing door, sliding door, floating door?

All of our doors are made in 4 different widths. This variety will offer solutions to 99% of the closets and niches in America today.
You can choose the door size and the number of doors you wish to enclose a closet or doorway. For example you may wish to use 3 (24" x 80") doors to close the closet space.
24" x 80" (96")
32" x 80" (96")
36" x 80" (96")
40" x 80" (96")
are the common choices.

Sliding closet doors are usually fit from floor to the top of the opening. In the event that an opening is higher than 115", we can add an upper sliding door on top to complete the solution. Maximum width and height are different for each individual solution. Swing doors exceed a width of 40" wide. Closet doors and room dividers cannot exceed 116" height, although we recommend that you don’t exceed 110 for shipping and handling purposes.

Room Dividers, conference room dividers etc. can only go to 116" high. We can add a 4x4 horizontal beam going across the top for a total solution of 120" high in some applications!

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What is the price range?
About half the cost of European-designed doors with the same level of quality. And little more than cheaply-built doors sold by do-it-yourself centers, our doors are far superior in quality, design, flexibility and durability. Our prices also include sales support and design recommendations.

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Ordering Info
Where can I see your products?
What if I don’t live near a showroom?
What is the process for getting an estimate and ordering?
How exactly do we measure the closet opening?
How can I determine how many panels I’ll need?
What are the standard sizes in stock?
Can we custom order different sizes?
Can we customize the panels with dividers?
Will you help us with the design?

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Where can I see your products?
We have showrooms in many key locations around the country. To find the one nearest you, check this website under the heading “Locations.

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What if I don’t live near a showroom?
If you can’t get to a showroom, we’ve created a virtual showroom that’s as close to an actual visit as humanly possible. You’ll find it on this website under the heading “Products.

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What is the process for getting an estimate and ordering?
It’s easy.
First, measure the area you need to cover with the doors and panels. To help understand, you can use our “Design Your Own” section. The measurements don’t have to be exact at this point; they’re just to give you a cost estimate.
Second, call us, or visit one of our showrooms to discuss your project and get a cost estimate. Find a convenient number to call in your area by clicking here. Third, place your order.

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How exactly do we measure the closet opening?
Measure the space before you go shopping. Standard doors are 80" or 96" tall & your closet opening may be smaller than that.
A door probably can be sized to fit if the opening is not exactly standard. In situations where you need something special, we can make a custom door especially to fit the unique closet space you have!
Measure horizontally across both the top and bottom of the opening, as well as vertically on each side in order to determine what size door to use.

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How can I determine how many panels I’ll need?
The number of sliding doors you’ll need depends on the size of the opening as well as the number of tracks to be laid down. For a quick estimate, click on “Design Your Own”. And don’t forget to read the article “The Best Way to Measure your Closet Opening.” If you still need more information, find a convenient number to call in your area by clicking here.

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What are the standard sizes in stock?
Standard widths are 24”, 30”, 36” and 40”. Standard heights are 80” and 96”.

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Can we custom order different sizes?
Absolutely.
And at no additional cost. Although delivery will probably take a little longer.

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Can we customize the panels with dividers?
And how!
We supply divider strips with an adhesive backing. You can place them on the doors in any pattern you like, horizontal and vertical. The possibilities are endless. And if you want to change the design later on, they can be removed and rearranged. How’s that for flexibility? Want to see how they’ll look ahead of time? Check the “Design Your Own” section of our website.

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Will you help us with the design?
We’ll be happy to.
That’s what our trained showroom staff is for. We want you to be absolutely in love with your purchase from The Sliding Door Co.

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Delivery and Installation
How long does it take from ordering until delivery and/or installation?
If I live close enough, can I pick up my doors and save the delivery cost?
Who will do the installation?
Do you ship to all 50 states?
Do you ship outside the US, too?

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How long does it take from ordering until delivery and/or installation?
Our typical turnaround time for stock items is 2-3 weeks. For custom orders figure on 9-12 weeks. When you place your order, we’ll give you an exact schedule.

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If I live close enough, can I pick up my doors and save the delivery cost?
Yes you may.
When you place your order, we’ll tell you where.

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Who will do the installation?
Installation is really simple.
If you have even a basic knowledge of tools you can probably do the job yourself. We provide step-by-step instructions that are easy to follow. If you need further help, feel free to call the number listed in the “Contact” section of this website.
Not a do-it-yourselfer? A local handyman or carpenter can usually fill the bill.
Of if you live near one of our showrooms, we can send a team of trained installers to handle the job for you.

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Do you ship to all 50 states?
We sure do.

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Do you ship outside the US, too?
All over the world.

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